Recovery Connect
Recovery Connect supports the National Bushfire Recovery Agency impact and mission by transforming the way that people can search for services and information during and after bushfires.
Following one of the worst bushfire seasons in Australian history over the summer of 2019 – 2020, Services Australia (Department of Human Services) engaged Balance to architect and develop Recovery Connect. Recovery Connect enables Australian citizens to find additional payments and support during and after a bushfire. A range of services and information was required to be readily available — from charity and community organisation support to government agency support.
Citizens are able to quickly and intuitively search in their local area for a range of services and information including government assistance, financial assistance, emotional support, physical health support, accommodation assistance, food and household supplies and more.
The first release of the application was designed, developed and deployed to production using the Adobe Commerce platform and the Service Connect framework in only 7 days in January 2020. Agile development continued through a blended team with numerous incremental releases of new functionality released across 2020 and into 2021.
Recovery Connect delivers a modern, accessible web experience for a range of citizen personas, including individuals and families, small businesses, not- for-profit organisations and primary producers. Utilising innovative and industry-leading technologies, Recovery Connect provides a practical digital interaction that is seamless and easy to access from any device.
Recovery Connect currently caters for 5 Major Disaster Types; Bushfires, Pandemics, Cyclones, Droughts, and Floods. More than 10,000 locations and thousands of organisations are listed, with new locations and organisations being dynamically added in as required.
- A decoupled Progressive Web Application with customisable styling
- Extreme scalability for servicing country–wide demand
- Flexibility to support a range of Government service providers
- Location–based flexible search
- Consolidation of information from a variety of sources and a sophisticated rule–based system for data transformation and quality verification
- Flexible data taxonomy
- Rich and consolidated information about charities, community organisations and government support locations across Australia
- Assessed as a highly compliant application by respective Australian Government Departments
- Built on Adobe Commerce – Open Source and Open API platform
Following one of the worst bushfire seasons in Australian history over the summer of 2019 – 2020, Services Australia (Department of Human Services) engaged Balance to architect and develop Recovery Connect. Recovery Connect enables Australian citizens to find additional payments and support during and after a bushfire. A range of services and information was required to be readily available — from charity and community organisation support to government agency support.
Citizens are able to quickly and intuitively search in their local area for a range of services and information including government assistance, financial assistance, emotional support, physical health support, accommodation assistance, food and household supplies and more.
The first release of the application was designed, developed and deployed to production using the Adobe Commerce platform and the Service Connect framework in only 7 days in January 2020. Agile development continued through a blended team with numerous incremental releases of new functionality released across 2020 and into 2021.
Recovery Connect delivers a modern, accessible web experience for a range of citizen personas, including individuals and families, small businesses, not- for-profit organisations and primary producers. Utilising innovative and industry-leading technologies, Recovery Connect provides a practical digital interaction that is seamless and easy to access from any device.
Recovery Connect currently caters for 5 Major Disaster Types; Bushfires, Pandemics, Cyclones, Droughts, and Floods. More than 10,000 locations and thousands of organisations are listed, with new locations and organisations being dynamically added in as required.
- A decoupled Progressive Web Application with customisable styling
- Extreme scalability for servicing country–wide demand
- Flexibility to support a range of Government service providers
- Location–based flexible search
- Consolidation of information from a variety of sources and a sophisticated rule–based system for data transformation and quality verification
- Flexible data taxonomy
- Rich and consolidated information about charities, community organisations and government support locations across Australia
- Assessed as a highly compliant application by respective Australian Government Departments
- Built on Adobe Commerce – Open Source and Open API platform
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