About Balance:
Experts in digital commerce.
Founded in 2008, Balance specialises in designing, developing, and supporting high– performing, fully integrated, digital commerce solutions. We partner with leading brands (B2C, B2B and D2C), educational institutions, corporations and government departments to drive growth through digital–lead innovation.
Our passionate team of digital experts live and breathe our four pillars of Progression, Positivity, People, and Perspective. At Balance, we bring our A–game to every project and work collaboratively with our clients to achieve their goals and drive positive outcomes. Our team is dedicated to designing transformative digital experiences that simply work.
About the role:
We are seeking a highly skilled and experienced professional to join our team. As a solutions consultant, you will play a crucial role in providing pre–sales consulting and support to our sales team. Your primary responsibility will be to prepare high–level technical materials for proposals, ensuring that the solutions align with the business needs of our clients and the functionality of our core platforms. In addition, you will be involved in eliciting, analysing, and managing the business, functional, and nonfunctional requirements. You will actively participate in solution functional design in collaboration with our implementation teams. Your expertise in wireframing and documenting design documentation will be essential, and you will also provide ongoing support to our implementation teams as an internal product owner.
About you:
To be successful in this position, you should have a minimum of 4 years of work experience as a Business Systems Analyst and/or Project Manager, with a significant portion of that experience focused on eCommerce. You should possess a diverse range of skills and experience in the following areas:
- Conducting presentations and workshops involving business and technical stakeholders.
- Eliciting, analysing, and documenting business, functional, and nonfunctional requirements.
- Previous experience in a Business Systems Analyst role working with Magento, Adobe Commerce or other eCommerce platform.
- Ability to prepare concise and comprehensive business and technical documentation.
- Proficiency in product demonstration and training.
- Strong proficiency in wireframing and prototyping solutions.
- At least 2 years of experience in the digital and/or eCommerce sector, with expertise in working with eCommerce platforms, CMS, Analytics suites (GA, others), EDM, and other core digital platforms.
- Structured project management experience, including scope definition, decomposition, estimation, and project planning.
- Possession of a relevant Bachelor’s diploma.
As this role involves direct interaction with customers, we expect you to demonstrate the following attributes:
- Strong verbal and written English communication skills.
- Minimum of 2 years of experience in customer–facing positions.
- Outstanding presentation skills.
- Proven ability to solve problems and think creatively.
- Ability to work effectively in cross–functional and geographically distributed teams.
A stand–out candidate will possess experience or expertise in some of the following areas:
- Knowledge of Magento and Adobe platforms.
- Technical or development background.
- Proficiency in UML (Unified Modeling Language).
- Experience working in a mature Agile environment.
- Ability to elicit and document requirements for system and data integration.
- Experience working with ERP, POS, WMS, or other commerce IT systems.
- Experience in pre–sales support, strategy consulting, business case development, and UX design and research.
- Understanding of enterprise–level infrastructure for eCommerce.
- Data analysis experience or proficiency with data analysis tools.
- Knowledge of relational and NoSQL databases.
- PMI certifications, BABOK, or other BA certifications, and TOGAF certification.
If you believe you possess the qualifications and experience required for this role and are interested in the position, please submit your cover letter and resume addressing the selection criteria. We kindly ask that you outline your experience in and discuss the most compelling projects you have contributed to.
What we’ll offer you:
Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern businesses enjoying all the perks that come with our network offering:
- Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients and our business.
- A committed Diversity and Inclusion and Belonging strategy driven through our Viva! Women, Égalité and First Peoples RAP (reconciliation action plan) programs.
- Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
- A creative, fun and rewarding environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”
- Access to employee benefits including – wellness programmes, learning and professional development opportunities and networking events.
- Confidential 24–hour support via our employee assistance programme.
Balance, as a part of Publicis Groupe, believes that our people are our greatest asset. Our people are chosen for their skill sets, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all qualified individuals and will provide appropriate assistance for candidates who may need other considerations or adjustments throughout the recruitment process upon request.
