Monash University's commerce marketplace drives $17M in online sales

The unified solution improving the student experience

Monash University was working with a fragmented commerce landscape of disparate web pages, commerce platforms, and POS systems, which sold separate academic products and related services, each requiring a different login. Staff and students could not purchase textbooks, lab supplies, and online course materials at a single storefront or in a single transaction, resulting in an outdated experience that did not match the university’s high standards. The university needed to simplify its operations under one central commerce platform.

Monash University chose Adobe Commerce to provide a consistent and intuitive online shopping experience to students and staff, enabling them to purchase all their Monash University related requirements securely and with just one transaction. As the university’s solution partner, Balance led discovery workshops and interviews with 40 stakeholders across 15 business units to design a fully-integrated platform that would provide a superior experience for all users. Balance tailored the platform to enable a single sign- on with Monash Accounts ID, internal fund transfers, and traditional payment methods like credit card and PayPal. They also ensured SAP-ERP-WCAG compliance and created a marketplace module to enable different faculties and their departments to manage products, pricing, and orders.

Monash University now has a unified online marketplace with a single storefront that enables faculties and departments to manage products, pricing, and orders. The platform offers a seamless experience across all devices, and students and staff can securely transact at any time on any device no matter where they are, at home or abroad. The platform has empowered Monash University to expand its range of products and services while streamlining operational efficiencies. It made the university a finalist in the 2019 Magento Imagine Awards for ‘Best Digital Commerce Experience’. The university has seen a 240% rise in the number of SKUs added to its catalog, and in the two years since the relaunch, has experienced $17 million increase in online sales in its first years.

Monash University was working with a fragmented commerce landscape of disparate web pages, commerce platforms, and POS systems, which sold separate academic products and related services, each requiring a different login. Staff and students could not purchase textbooks, lab supplies, and online course materials at a single storefront or in a single transaction, resulting in an outdated experience that did not match the university’s high standards. The university needed to simplify its operations under one central commerce platform.

Monash University chose Adobe Commerce to provide a consistent and intuitive online shopping experience to students and staff, enabling them to purchase all their Monash University related requirements securely and with just one transaction. As the university’s solution partner, Balance led discovery workshops and interviews with 40 stakeholders across 15 business units to design a fully-integrated platform that would provide a superior experience for all users. Balance tailored the platform to enable a single sign- on with Monash Accounts ID, internal fund transfers, and traditional payment methods like credit card and PayPal. They also ensured SAP-ERP-WCAG compliance and created a marketplace module to enable different faculties and their departments to manage products, pricing, and orders.

Monash University now has a unified online marketplace with a single storefront that enables faculties and departments to manage products, pricing, and orders. The platform offers a seamless experience across all devices, and students and staff can securely transact at any time on any device no matter where they are, at home or abroad. The platform has empowered Monash University to expand its range of products and services while streamlining operational efficiencies. It made the university a finalist in the 2019 Magento Imagine Awards for ‘Best Digital Commerce Experience’. The university has seen a 240% rise in the number of SKUs added to its catalog, and in the two years since the relaunch, has experienced $17 million increase in online sales in its first years.

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