Carpet Court is one of Australia’s largest retail floor covering specialist and has long had a reputation for expertise and advice based on superior product knowledge. Carpet Court has a growing network of 200 stores in every state and territory.
All stores are locally owned and operated and the company operates in the franchise model. The eCommerce capabilities are essential for the company and the operational model adds challenges to the eCommerce presence due to the order / quote routing procedures and due to a necessity to ensure that the customers are in touch with the specific store they purchase from.
Due to the specifics of the business, a significant focus is on ability for the customers to request quotes for further finalisation of the purchase in-store.
∙ State-of-the-art Magento Commerce Platform (Previously known as Magento 2 Enterprise Edition).
∙ Magento Cloud technology stack.
∙ Tailored Magento 2 responsive theme optimised for the company product range.
∙ Products are available for purchase or for quote requests.
∙ Routing of the orders and quote requests to the stores.
∙ Dropship functionality.
∙ Vendor – Customer communication automation.
∙ Sophisticated Marketing Automation.