Daily support and ongoing website maintenance is just an email away. Our local team is available to assist you anytime you need – even after hours.

An eCommerce site benefits from continuous optimisation, innovation and improvement. We offer a local team of customer success specialists to help you with everything from new feature requests and security patch installations, right through to training and support. If something goes wrong, we’re just a phone call away – after hours and weekends included.*

What does support and maintenance look like?

Our service level agreements are structured on a sprint based retainer model. This is managed and facilitated by your dedicated Customer Success Executive and their team of development resources. Our support team can be accessed by JIRA, phone and email whenever you need them.

Managed Services include:

  • Health Checks
  • Conversion Optimisation
  • Proactive and reactive site support
  • Response to Critical and Emergency issues
  • Security Patch Updates
  • Magento Training
  • Ongoing Improvements and Enhancements

Health Checks

Is the stability and performance of your site making your nervous? Maybe the security of your site has been compromised? Our health checks aim to understand issues that are affecting your site and create a stable environment so you can sleep at night.

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Conversion Optimisation

Want to better understand how we can help improve your website’s conversion? Take our CRO100 challenge. Our conversion specialists review your website across our 100 point system that aims to understand and give you recommendations to optimise your site performance and customer experience.

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