Omni-channel

Strategy

For traditional bricks-and-mortar retailers, providing a truly omni-channel experience for customers is critical for acquiring, retaining and growing loyalty to optimise sales.

We partner with many of Australia’s best-known brands, and execute their omni-channel strategies and platforms to enable customers to find, buy and return products across all channels. These fully-developed models include onmi-channel gift cards and loyalty programs.

These strategies not only increase revenue, but they also turn consumers into active brand advocates, who are happy to sing your praises on social media.

  • Our omni-channel strategies and benefits include:
  • Research online to buy in-store
  • Research and try on in-store, then buy online
  • Buy online then pick up in-store (‘click and collect’)
  • Purchase online when retail items are out of stock
  • Fulfilment from multiple stores and warehouses
  • Gift cards purchased and redeemed in-store and online
  • Loyalty points earned and redeemed in-store and online

Operations & Logistics

Strategy

The ultimate eCommerce strategy and platform ensures you never miss a sale, no matter where the product is stocked across warehouses and stores. We work closely with retailers to recommend and execute strategies and platforms to manage inventory across stores and channels. We also integrate with warehouse management systems and freight providers to optimise operational efficiency.

Our eCommerce solutions include stock and warehouse management systems, freight and fulfilment logistics, and customer service support.

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