Job Poster

Jess Anticaglia

Key Responsibilities:

  • Providing quality customer service and capturing website support requests through our JIRA system or via phone and email
  • Support our customers in getting the most out of their eCommerce platform
  • Following set guidelines to determine the status of a particular support request and when necessary relaying the issue to the relevant developer for resolution
  • Communicate the outcome of all support requests back to the client
  • Production of client-facing technical support documentation

Selection Criteria:

  • Previous experience within a customer service role
  • Excellent verbal and written communication skills
  • HTML, CSS and PHP experience and knowledge
  • Ability to work within a team and independently, as required
  • Ability to problem solve effectively and efficiently
  • High-level organisational skills with the ability to multi-task effectively

Highly desirable but not essential:

  • Experience within a previous technical support role is not essential but will be highly regarded
  • Knowledge of website hosting management systems and DNS
  • Experience/ education/training in platforms like Magento, WordPress, or Joomla
  • Previous experience with technical support software such as JIRA, Zendesk, Freshdesk or any similarly functioning ticket-based support system
  • ITIL Foundation certified or trained

The successful applicant will be provided with on the job training

Sponsorship (457/482/TSS) can be provided for candidates already in Australia.

If you believe you qualify for this role and are interested in this position, please click the apply button below and submit your cover letter and your resume addressing the selection criteria.

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