How Monash University's online marketplace generated $17 Million in sales

Monash University faced the challenge of managing a fragmented eCommerce landscape, with separate platforms each selling different products and services, resulting in an outdated and inconsistent student experience. Monash needed a streamlined and intuitive commerce platform that would enable students and staff alike to purchase all their university-related requirements from one central commerce platform.

Monash University chose Magento Commerce as the ideal platform to create a unified online marketplace. The university partnered with Balance to extend and tailor the Magento platform, providing students and staff with a seamless online shopping experience. Balance integrated the platform with Salesforce CRM, providing real-time API integration for up-to- date product information. They enabled a single sign-on with Monash Accounts ID, internal fund transfers, and traditional payment methods, including credit card and PayPal. They also ensured SAP-ERP-WCAG compliance, and created a marketplace module to enable different faculties and their departments to manage products, pricing, and orders.

With the help of Balance, Monash University’s digital marketplace has been a massive success, generating $17 million in online sales, which is a 240% increase in SKUs, from 1,400 to over 3,300, since the go-live. The platform’s superior user experience and streamlined operational efficiency have helped Monash expand its range of products and services. The platform’s success has also made Monash a finalist in the 2019 Magento Imagine Awards for ‘Best Digital Commerce Experience.’

View Case Study
How Monash University's online marketplace generated $17 Million in sales

Monash University faced the challenge of managing a fragmented eCommerce landscape, with separate platforms each selling different products and services, resulting in an outdated and inconsistent student experience. Monash needed a streamlined and intuitive commerce platform that would enable students and staff alike to purchase all their university-related requirements from one central commerce platform.

Monash University chose Magento Commerce as the ideal platform to create a unified online marketplace. The university partnered with Balance to extend and tailor the Magento platform, providing students and staff with a seamless online shopping experience. Balance integrated the platform with Salesforce CRM, providing real-time API integration for up-to- date product information. They enabled a single sign-on with Monash Accounts ID, internal fund transfers, and traditional payment methods, including credit card and PayPal. They also ensured SAP-ERP-WCAG compliance, and created a marketplace module to enable different faculties and their departments to manage products, pricing, and orders.

With the help of Balance, Monash University’s digital marketplace has been a massive success, generating $17 million in online sales, which is a 240% increase in SKUs, from 1,400 to over 3,300, since the go-live. The platform’s superior user experience and streamlined operational efficiency have helped Monash expand its range of products and services. The platform’s success has also made Monash a finalist in the 2019 Magento Imagine Awards for ‘Best Digital Commerce Experience.’

View Case Study

Insights that make business smarter

Our thought leadership and insights higher education institutions make informed decisions and drive innovation.
View more
Union 5
Union 3
Balance logo, multicolour

Commerce for Education

Elevate the higher education experience with cutting-edge commerce solutions. Our innovative solutions improve engagement and drive revenue growth for top-ranking universities.